Frequently Asked Questions (FAQ)

 

Welcome to Rootdecory (hereinafter referred to as “we” or “us”).The following Frequently Asked Questions are intended to help you better understand our shopping process, order handling, and after-sales services.

1. How do I place an order on the website?

You can browse products on our website, select the items you wish to purchase, and add them to your cart.Proceed to the checkout page, enter your delivery information, and complete payment to successfully place your order.

2. What payment methods are supported?

We support online credit card payments, including Visa and MasterCard.All payments are processed through a secure online payment system.

3. How long does it take to ship after placing an order?

After payment is confirmed, orders are typically processed and prepared for shipment within 1–3 business days.Actual dispatch time may vary depending on the order.

4. Where do you deliver?

Our delivery service currently covers Australia only.Delivery to locations outside Australia is not supported at this time.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your order number and shipping details.You may also track your order on the order tracking page using the email address or phone number used at checkout.

6. Can I cancel my order after placing it?

If your order has not yet entered packing or shipping and the request is made within 48 hours of placing the order, you may apply for cancellation.If the order has already been shipped, cancellation is no longer possible; however, you may request a return after receiving the item in accordance with our Return and Exchange Policy.

7. Can I return or exchange an item if I am not satisfied?

If the applicable conditions are met, you may submit a return or exchange request within 40 days of receiving the item.For detailed conditions, procedures, and related costs, please refer to the Return & Exchange Policy page.

8. How long does it take to receive a refund?

Once a refund request is approved, the amount will be returned to the original credit card used for payment.Depending on the processing time of the card issuer, refunds are usually credited within 1–3 business days.

9. Are there any additional taxes?

Applicable taxes are already included in the product prices.No additional undisclosed fees will be charged at checkout.

10. How can I contact customer support?

If you have any questions or need assistance, please contact us using the contact details provided below:

Address: 1284 N COG HILL DR #203, FAYETTEVILLE, AR 72704-6428, United States
Telephone: +1 (731) 336-8261
Email address: service@rootdecory.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)