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Terms of Service

 

Welcome to Rootdecory (hereinafter referred to as “we” or “us”).This Service Policy explains the rules, rights, obligations, and arrangements applicable when you access and use our website and online shopping services.

1. Policy Overview and Scope

This Service Policy applies to all online activities conducted on our website, including browsing products, placing orders, completing payments, receiving deliveries, and requesting after-sales services.This policy applies exclusively to online transactions and does not cover any offline activities.

2. User Accounts and Website Responsibilities

When using our website, you are responsible for ensuring that all account and order information provided is accurate and complete.We are responsible for maintaining the normal operation of the website within a reasonable scope and continuously improving the service experience.

In the event of temporary interruptions caused by system maintenance or unforeseen circumstances, we will make reasonable efforts to restore service but are not responsible for indirect impacts resulting from such interruptions.

3. Product Information, Inventory, and Pricing

We make reasonable efforts to present accurate product descriptions, inventory status, and pricing information.If adjustments are required due to inventory changes or information updates, we reserve the right to make corrections prior to order confirmation.

All orders are subject to the information displayed on the final order confirmation page.

4. Order Placement and Payment Confirmation

Once you complete the order process and payment is successfully processed, the order enters a confirmed status.If payment fails or order information is incomplete or abnormal, the order may not proceed to processing.Confirmed orders will be handled according to our standard fulfillment procedures.

5. Shipping and Order Processing

  • Delivery Coverage

Delivery services are available within Australia only. Delivery to other countries or regions is not supported.

  • Processing and Delivery Time

Orders are typically processed within 1–3 business days after payment confirmation.After dispatch, delivery is estimated to take 5–10 business days, depending on logistics arrangements and delivery location.

  • Shipping Methods

Orders are shipped via Australia Post, StarTrack, or Toll.

  • Shipping Fees

    • Orders with a total value of AUD 99.99 or more (including AUD 99.99) qualify for free shipping.

    • Orders below AUD 99.99 are subject to a flat shipping fee of AUD 5.99.

  • Taxes and Tracking

Applicable taxes are included in the product price.Once shipped, you will receive an email containing order and tracking details, allowing you to monitor the delivery status online.

For more detailed shipping information, please refer to our Shipping Policy page.

6. Order Cancellation

If an order has not yet entered the shipping or logistics process, you may request cancellation within 48 hours of placing the order.Once the order has been handed over to the carrier and is in transit, cancellation is no longer possible.

If an order has already been shipped and you wish to change your purchase decision, you may submit a return request after receiving the item in accordance with our return process.

All return and refund requests are reviewed and handled based on the return and exchange policy currently published on the website.

For complete details on cancellation conditions and processing timelines, please refer to our Order Cancellation Policy page.

7. Returns and Exchanges

After receiving your order, you may submit a return request within 40 days, provided the item meets the applicable conditions.

Eligible return situations include:

  • The product has visible damage, manufacturing defects, or functional issues affecting normal use;

  • The received item does not match the product description or was shipped incorrectly;

  • The product shows abnormal conditions such as significant color differences or unacceptable odor;

  • The item is unused, complete with all accessories, and shows no signs of human damage.

Return Shipping Costs

  • If the return is due to product defects or shipping errors, return shipping costs will be covered by us;

  • If the return is due to personal reasons, return shipping costs must be borne by the applicant.

Once your return request is approved, the return process will proceed accordingly.

For full details on return conditions and procedures, please refer to our Return & Exchange Policy page.

8. Refunds

  • Refund Process

Refunds will be initiated once a return or refund request meets the applicable conditions and passes review.

  • Refund Method

Refunds will be issued to the original payment card used at checkout (such as Visa or MasterCard).

  • Processing Time

Refunds are typically credited within 1–3 business days, depending on the card issuer.If the refund is not received within this timeframe, please contact us for assistance.

9. Dispute Resolution and Applicable Law

In the event of a dispute, both parties should first attempt to resolve the matter through communication and mutual agreement.We comply with Australian law, including GDPR.

We reserve the right to update this policy when necessary and will notify users of relevant changes in a reasonable manner.

10. Privacy and Data Protection

We value the protection and responsible use of personal information.For details on how data is collected, used, and stored, please refer to our Privacy Policy

11. Website Content and Intellectual Property

All content displayed on the website, including text, images, and page structure, is protected.Unauthorized use for purposes unrelated to this website is not permitted.

12. Limitation of Liability

Within the scope permitted, we are responsible only for issues directly arising from the services provided.We do not assume responsibility for indirect or incidental impacts to the extent allowed.

13. Policy Updates

We may update this Service Policy based on operational needs.Any changes will take effect once published on the website. We recommend reviewing this page periodically.

14. Contact Us

If you have any questions regarding this Service Policy or require further assistance, please contact us using the contact details provided on our website:

Address: 1284 N COG HILL DR #203, FAYETTEVILLE, AR 72704-6428, United States
Telephone: +1 (731) 336-8261
Email address: service@rootdecory.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)