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Shipping Policy

 

Thank you for shopping with Rootdecory (hereinafter referred to as “we” or “us”).This Shipping Terms document explains our delivery coverage, fees, processing times, and related responsibilities to help you understand how your order will be handled.

1. Delivery Coverage

We currently provide delivery services within Australia only.Delivery to locations outside Australia is not supported at this time.

2. Order Cost Overview

  • Shipping Fees

    • Orders with a total value of AUD 99.99 or more (including AUD 99.99) qualify for free shipping.

    • Orders below AUD 99.99 are subject to a flat shipping fee of AUD 5.99.

Shipping fees are clearly displayed at checkout before order confirmation.

  • Taxes

Applicable taxes are calculated based on relevant requirements and are shown separately during checkout.The final tax amount is determined by the information displayed at the time the order is placed.

3. Order Acceptance and Cut-Off Time

Business Hours

Australia/Sydney (AEST / AEDT): 9:00 – 6:00

Order Handling Rules

  • Orders completed before 6:00 will begin processing on the same business day.

  • Orders completed after 6:00 will begin processing on the next business day.

  • Orders placed on non-working days will be processed starting from the next business day.

4. Order Processing Time

After payment is confirmed, orders enter the processing stage.The standard processing time is 1–3 business days, excluding non-working days.

5. Estimated Delivery Time

Once an order has been dispatched, the estimated delivery time is 5–10 business days.Actual delivery times may vary depending on location and logistics arrangements.

6. Shipping Carriers

Depending on the order and delivery address, shipments may be handled by one of the following carriers:

  • Australia Post

  • StarTrack

  • Toll

Carrier details will be provided in the shipping confirmation notification.

7. Order Tracking

After shipment, you will receive a confirmation email containing:

  • Order number

  • Payment summary

  • Shipping carrier information

You may track your order on the “Order Tracking” page of our website by entering the email address or phone number used at checkout along with the corresponding order number.

8. Shipping Responsibilities

  • Damaged or Missing Items

If you discover damage or missing items upon delivery, please contact us promptly and provide relevant details so we can assist.

  • Changes or Cancellations

Once an order enters processing or has been shipped, changes or cancellations may not be possible.Please contact us as early as possible to confirm whether adjustments can be made.

  • Delivery Address Accuracy

Please ensure that the delivery address provided at checkout is accurate and complete.We are not responsible for delivery issues resulting from incorrect or incomplete address information.

9. Delivery Acceptance Notes

  • We recommend checking the package condition upon delivery.

  • If any issues are identified, please contact us promptly.

  • Once the order is accepted, it is considered delivered according to the order details.

10. Contact Us

If you have any questions regarding shipping arrangements, order status, or these Shipping Terms, please contact us using the contact details below:

Address: 1284 N COG HILL DR #203, FAYETTEVILLE, AR 72704-6428, United States
Telephone: +1 (731) 336-8261
Email address: service@rootdecory.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)