Return and Exchange Policy

 

Thank you for shopping with Rootdecory (hereinafter referred to as “we” or “us”).This Return & Exchange Policy explains the conditions, process, and timelines applicable to returns and exchanges.

1. Return & Exchange Period

You may request a return or exchange within 40 days from the date you receive the product, provided the item meets the conditions outlined in this policy.Requests submitted after this period cannot be accepted.

2. Eligible Return & Exchange Reasons

Within the valid period, you may apply for a return or exchange if any of the following applies:

• The product has visible appearance defects

• The product has quality issues affecting normal use

• The product has a noticeable odor or significant color difference

• The received product does not match the order information

• Return or exchange without reason, provided the product remains in resellable condition

Each request will be reviewed based on the information you provide.

3. Return Process

Step 1: Submit a Return Request

Please contact us via email or phone and provide the following information:

• Order number

• Proof of payment

• Reason for return

• Relevant photos or videos

Step 2: Review and Confirmation

Once your request is received, we will review it as soon as possible.If approved, we will confirm the return arrangement with you.

Step 3: Send the Product Back

Please pack the item securely and return it to the address below:

Return Address: 1284 N COG HILL DR #203, FAYETTEVILLE, AR 72704-8428, United States

Step 4: Inspection and Refund

After we receive the returned item, we will inspect it.If the condition matches the issue reported, a refund will be arranged.

4. Exchange Process

Step 1: Submit an Exchange Request

Please contact us via email or phone and provide:

• Order number

• Proof of payment

• Reason for exchange

• Relevant photos or videos

Step 2: Review and Confirmation

Once approved, we will confirm the exchange arrangement with you.

Step 3: Return the Original Item

Please return the product to the following address:

Return Address: 1284 N COG HILL DR #203, FAYETTEVILLE, AR 72704-8428, United States

Step 4: Shipment of Replacement Item

After the returned item is received and inspected, and the exchange is approved,a replacement product will be shipped within 1–3 business days.

5. Refund Information

• Refund Method:
  Refunds will be issued to the original payment method used at checkout, such as Visa or MasterCard.

• Processing Time:
  Once the refund is processed, funds are typically credited within 1–3 business days.Actual posting time may vary depending on the card issuer.If the refund is not received after this period, please contact us for assistance.

6. Shipping Cost Responsibility

• For returns or exchanges due to appearance defects, quality issues, odor, significant color difference, or incorrect items, return shipping costs will be covered by us.

• For returns or exchanges without reason, return shipping costs are the customer’s responsibility.

• Return Label: Each package includes a return label to assist you with the return process.

7. Responsibility Notice

• Please retain all original packaging, accessories, and relevant documentation when requesting a return or exchange.

• Incomplete information or items not meeting the stated conditions may affect processing.

• We are responsible only for return and exchange requests that fall within the scope of this policy.

8. Contact Us

If you wish to request a return or exchange, or have any questions regarding this policy, please contact us through the following methods:

Address: 1284 N COG HILL DR #203, FAYETTEVILLE, AR 72704-6428, United States
Telephone: +1 (731) 336-8261
Email address: service@rootdecory.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)